Hey everyone! We'd like to offer some insights on the earlier bug that resulted in players above level 500 not correctly receiving level up rewards following the launch of Hunted. The issue is now resolved.
Below you'll find more info on what our Live Team did to resolve the bug. We hope this provides more insight on processes in place and why sometimes these instances can take time to fix. Happy reading!
The Cause:
We have many different systems in our game that keep track of players levels, rewards, and overall progress in the game. In a normal situation, all these systems talk to each other and work in tandem, but when updating our level cap, some of these systems started to get mismatched. As a result, players would be able to see their progression go up, but rewards would not be granted.
Timeline Considerations:
Like anything in development, there are many ways to be able to solve a problem and it was critical that we get it right so players would not lose hard earned progress as this affects players' progression records. Therefore, this case took a little longer than we had initially hoped.
The Fix:
In this instance, we were able to develop a fix that didn't require its own update and could take effect through our back end systems. This fix has already been deployed and upon next login, any missing level up rewards from levels 500 and above should be granted.
Future Prevention:
We have set more checks to make sure that when things are out of sync, the game will automatically check and grant the appropriate rewards.
For future updates, follow the Respawn Twitter account for the latest info or check out the Apex Tracker Trello for bugs we’re continuing to investigate.
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