over 1 year ago - /u/Respawn_Kalyrical - Direct link

Hey everyone! We'd like to offer some insights on the earlier bug that resulted in players above level 500 not correctly receiving level up rewards following the launch of Hunted. The issue is now resolved.

Below you'll find more info on what our Live Team did to resolve the bug. We hope this provides more insight on processes in place and why sometimes these instances can take time to fix. Happy reading!

The Cause:

We have many different systems in our game that keep track of players levels, rewards, and overall progress in the game. In a normal situation, all these systems talk to each other and work in tandem, but when updating our level cap, some of these systems started to get mismatched. As a result, players would be able to see their progression go up, but rewards would not be granted.

Timeline Considerations:

Like anything in development, there are many ways to be able to solve a problem and it was critical that we get it right so players would not lose hard earned progress as this affects players' progression records. Therefore, this case took a little longer than we had initially hoped.

The Fix:

In this instance, we were able to develop a fix that didn't require its own update and could take effect through our back end systems. This fix has already been deployed and upon next login, any missing level up rewards from levels 500 and above should be granted.

Future Prevention:

We have set more checks to make sure that when things are out of sync, the game will automatically check and grant the appropriate rewards.

For future updates, follow the Respawn Twitter account for the latest info or check out the Apex Tracker Trello for bugs we’re continuing to investigate.

External link →
over 1 year ago - /u/Respawn_Kalyrical - Direct link

Hey everyone! We'd like to offer some insights on the earlier bug that resulted in players above level 500 not correctly receiving level up rewards following the launch of Hunted. The issue is now resolved.

Below you'll find more info on what our Live Team did to resolve the bug. We hope this provides more insight on processes in place and why sometimes these instances can take time to fix. Happy reading!

The Cause:

We have many different systems in our game that keep track of players levels, rewards, and overall progress in the game. In a normal situation, all these systems talk to each other and work in tandem, but when updating our level cap, some of these systems started to get mismatched. As a result, players would be able to see their progression go up, but rewards would not be granted.

Timeline Considerations:

Like anything in development, there are many ways to be able to solve a problem and it was critical that we get it right so players would not lose hard earned progress as this affects players' progression records. Therefore, this case took a little longer than we had initially hoped.

The Fix:

In this instance, we were able to develop a fix that didn't require its own update and could take effect through our back end systems. This fix has already been deployed and upon next login, any missing level up rewards from levels 500 and above should be granted.

Future Prevention:

We have set more checks to make sure that when things are out of sync, the game will automatically check and grant the appropriate rewards.

For future updates, follow the Respawn Twitter account for the latest info or check out the Apex Tracker Trello for bugs we’re continuing to investigate.

External link →
over 1 year ago - /u/RobotHavGunz - Direct link

Originally posted by Justin9302

Do you have a fix for the ranked rewards from last season not being given out properly? A ton of preds have masters badges on Xbox that should have pred badges and ea support is a dead end at times.

I've been trying to fix this for the past like 6 months. My fix works 100% of the time in our Dev environment and so far 0% of the time in live. Because we've had a couple times when we're "sure" we've fixed it and then it turns out not to work, we've stopped making more public posts on this issue. We're working with a couple of Preds who we know are affected and each time I think I've figured out why it wasn't working and we get an update out, we ask them to see if the fix is valid. If they confirm it's good, then we'll make a larger announcement. But if - as has been the case - it's another bust, then we've avoided getting people's hopes up and failing to deliver. At this point, we're considering a more significant rewrite of the underlying logic, just because it's neither clear why *some* players don't get the correct badge nor why we can't actually fix them. Badges are a much more complex system than they might appear, and so EA support literally cannot do anything to help these players. We can't just "give" players these specific badges (because of how the system is built), though rewriting the badge system so that we can do exactly that is increasingly looking like it might be the best option.

over 1 year ago - /u/RobotHavGunz - Direct link

Originally posted by Picknmixboltz

Out of curiosity, roughly how many lines is _items.nut these days? Assuming you still use it in Apex of course? It's roughly 10,000 lines in Titanfall 2, and I can't see that being very maintainable in a game like Apex with much more complicated systems regarding purchases and items

Don't use it in Apex. Having not worked on TF2, I'm not sure what functionality fell under that umbrella. The total LoC for the "cosmetics system" (as a whole) in Apex is substantially more than 10,000, but there's no single file that's that large.