[2021] I keep being Code:Net. Ps4

Hi there,

I'd like to try out some troubleshooting to see if we can help with the errors you've been seeing. 

When you've got the chance I'd recommend starting off with the basic connectivity steps from the EA Help website. If you're still running into the same errors after that please let me know. Thanks! 

Hi @RNM97003716, 

Thank you for giving that a shot!

Can we try changing the DNS on your PS4 as well to see if that makes any difference? I've seen some cases where that can make a difference in similar issues. You can update the DNS on your console using the steps below: 

1. Open the PS4 Settings and go to Network 
2. Select Set Up Internet Connection 
3. Choose Wi-Fi or LAN Cable depending on how your console is connected to the internet 
4. Select Custom 
5. Choose Automatic under IP Address Settings 
6. Choose Do Not Specify under DHCP Host Name 
7. Select Manual under DNS Settings 
8. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but I’ve also seen some people mention that using the public Cloudflare DNS has helped (Primary DNS: 1.1.1.1).  
9. Select Next 
10. Choose Automatic under MTU Settings 
11. Select Do Not Use under Proxy Server 
12. Select Test Internet Connection to confirm the changes and make sure you can connect. 

Let me know if you're still getting the same errors messages after that. Thanks! 

@RNM97003716 

I appreciate you following up!

How is your PS4 connected to the internet? Is it using wifi, or is it connected with a network cable? If it's using wifi, would it be possible to try connecting it with a network cable to see if that makes any difference? 

@RNM97003716 

Could you try setting a static IP address on your PS4 to see if that makes any difference? The Port Forward website has instructions on how you can set that up. 

If you're able to give it a try please let me know how if you're still running into any disconnections. Thanks!