devtrackers.gg
over 5 years
ago -
EA_Blueberry
-
Direct link
Sorry to hear about the crashes on PC. Let's start with some basics first below and if you can attach a DxDiag that will help us know what specs/hardware you're using along with any errors showing up at the bottom of your Windows Error Reporter. Let us know what happens. 
- Update your drivers and basic PC troubleshooting steps
- Search "Windows Updates" in the taskbar search bar so you can get the latest version. Pending Windows updates can cause conflicts with Origin/games
- Make sure Origin and your games are added to your anti-virus exceptions list. Some anti-virus/firewalls can prevent games from launch. More info here
- Disable all overlays (Origin In-game, Discord, MSI Afterburner) before launching the game again
- Determine whether a process running in the background is causing issues by performing a clean boot. As soon as the PC boots up, immediately run Origin as administrator by right-clicking on the desktop shortcut. Launch the game immediately without opening up any other programs. Here is how to clean boot
How to gather DxDiag information
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
/Blueberry-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
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