15 days ago - EA_Lanna - Direct link

Hi @55412765

 

Suspensions can vary depending on the account history and the activity that led to the action being taken. 

 

In many cases a suspension will last a week while a ban is permanent, but you should also receive an email with more information regarding any action taken on your account. Could you check out your email inbox (spam and junk folders too just incase) for an email from the address '[email protected]

 

If you're not finding that email feel free to reach out to support . They may be able to let you know what the suspension was for and how long it will last.

 

- EA_Lanna

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15 days ago - EA_Lanna - Direct link

Hi @55412765

 

I can't help you figure out how to circumvent a permaban. Bans are added by Terms of Service for a reason and we won't offer support or advice on how to get around those bans.

 

All we can do for you is share a link to more information about bans, why bans are added and how to appeal them if the rules weren't broken: EA Bans and Suspensions - How they work and how to get in contact with us. We've complied information from EA Help articles together into this thread to create a helpful guide/FAQ. Hopefully it helps

 

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

15 days ago - EA_Lanna - Direct link
Hi @55412765,

Cheeseman won't know your ban duration, no-one on this forum will. Please follow the advice I shared in my initial post to get help with this one.

- EA_Lanna Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

15 days ago - EA_Lanna - Direct link

Hi @55412765

 

No worries, check out these links below:

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds






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