[2022] Missing Skins and Heirlooms after unlinking

Hi @katmallainious,

It may help to break this down step by step to understand what might be happening there. Can you describe the steps you took to complete the unlink?

- EA_Lanna ____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

Hi @katmallainious,

 

Ok, thanks for clearing things up. What it sounds like has happened is you've unlinked the EA account that your EA game saves are stored on and connected up a new EA account. As your EA game saves are stored on the EA account, not the device, your in-game progress will not transfer over when you change out the EA accounts. 

 

The good news is linking back up your original EA account with the Apex game saves on it may restore the content:

---

EA_Help wrote:

If you unlink your platform account and link it back to your original EA Account, you may be able to get access to your stuff if you still can access the account.

---

However, that won't be possible for a while. You mentioned that you've already linked up a new EA account (under the new email). To relink your older EA account and recover what game saves you can, you'll need to unlink your new EA account from your console. Here's what the EA Help article shares: Unlink your platform accounts from your EA Account 

---

EA_Help wrote:

Once you unlink a platform account from your EA Account and link it to a new one, you cannot unlink it again for six months. Make sure unlinking is the best choice for you and that you understand the risks before you follow these steps.

---

- EA_Lana

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds