[2023] My APEX is not playing

Hey @tjc798tjc798 for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further. 

You can contact our live support at help.ea.com.  

To  speak with a chat adviser:

Click on your product EA app

Then select 'PC

Manage my Account'

Can't log in

Finally, you can choose to begin a chat

Darko