Hi @benny92xfc,
I'm afraid this often happens when a platform account is unlinked from its original EA Account. Unlinking an account can lead to some strange issues. If you're able to relink the account back to the original EA Account that should help stop this from happening.
In the meantime, the EA Help team should be able to assist with receiving the coins. There are processes set up to help with that.
Hi @nolse34,
I'm really sorry, but we don't have the tools that would be needed to help with something like this Answers HQ. The EA Help team has specific requirements they use to verify account and purchase requests, and if they aren't able to verify they will unfortunately have to deny the request.
I can only recommend following up with the team and providing the information they've requested so they can proceed with the investigation, if at all possible.
Hey @mvrodriguezjr,
If you still don't have the coins you purchased please reach out to the EA Help team so they can take a look.
For more info on how to contact them check out the EA Help website. You can also speak with the team over Twitter or Facebook instead, if you prefer.
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