Hey @shaboijamal, for issues such as this you will need to speak with one of our phone or chat support advisers who will be able to advise you further.
We are not able to assist with account-based issues on AHQ.
You can contact our live support at help.ea.com.
To speak with a chat or phone adviser:
Click on your product Origin
Then select 'PC
Manage my Account'
Finally, you can choose to begin a chat or request a call back.