over 2 years ago - EA_Lanna - Direct link

Hi @En0bi

 

Not sure where my earlier reply went. Let's try that again. 

 

You mentioned trying to submit a case. Did it not send? Can you talk us through what happened? 

 

- EA_Lanna

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over 2 years ago - EA_Lanna - Direct link

Hi @En0bi

 

Ah ok, so the reviewing part takes time. The TOS team handles each appeal on a case-by-case basis, so if they are working through a high case volume an investigation may take some time. Keep an eye on your email, and they will send you a response as soon as possible. 

 

- EA_Lanna

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*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.