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I appreciate you man honestly, ty
Investigating now. Thanks for the tag.
I appreciate you man honestly, ty
u/MyExScars - according to what I'm seeing, you SHOULD now have all 150. There was a weird delay where 100 of your 150 shards were not granted with the first 50. Taking a look at why that happened and also some options to prevent this from happening to others. If you could confirm that what I'm seeing on the backend - that you have all 150 now - is correct, I'd super appreciate it. Thanks and sorry. Not really the super special experience we hope for when you get an heirloom.
Can confirm, I can't thank you enough for how quickly you reached out man. Sending nothing but love!
Bout to go beat some ass with the lifeline shock sticks or die depending on sbmm, anyway ty kind sir
GLHF! Get Wrecked!
Did you just tell this mans to get wrecked? Savage.
Get Wrecked is Lifeline's heirloom quip, so when OP said they were getting the Shock Stix, it seemed like an appropriate reply.
Can you help me too I am having the same problem
So based on the data we pulled, the delay happens extremely infrequently and it always does self-correct. Usually quite quickly (before you'd ever even actually notice it - i.e., by the time you got the Heirloom shop and saw your shard total, it already would be fixed, even if there was an issue at the exact time of opening. The OP's case where the delay was over an hour is super rare, though even then, it did self-correct. We found no examples where a player didn't actually get all 150. Unfortunately and in rare - less than 0.05% - cases, it just takes a bit for the shards to register to your account. The precise timing of a "bit" varies. Like, I didn't actually do anything for the OP. By the time I got flagged, checked, and replied, it was already fixed. I'm guessing that's the same as for you. You're probably already showing what you should be.