Hi there, @H8fulGarret
It sounds like you purchased the content from a 3rd party retailer. In that case, the advisor is right. You'll need to contact them for help with either getting a refund or granting a new code.
We can help if the purchase was made through the EA App, Xbox or PlayStation stores. If you purchase a code from a 3rd party retailer, you'll need to contact them for assistance.
I'm very sorry. We cannot help with codes over Answers HQ. Support also cannot help with codes purchased from 3rd party retailers.
@H8fulGarret wrote:
So long story short: I've got scammed by EA for 1000 Apex Coins, thanks for help, leaving that game...
Those coins were not purchased from us. They were purchased from a 3rd party retailer.
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