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Hi @Bukkakamole,
I'm so sorry, we can't look into the suspicious activity or the ban for you from the forums. If you've any concerns about your EA account's security or a compromise, please follow the steps in this EA Help article: "What to do if your EA Account has been hacked" and get in touch with our support team after asap at: https://help.ea.com/contact-us/. I know you mentioned you've been chatting with different agents over and back before reaching out here though. Can I ask what contact option did you select? Do you get any other contact options? Ideally, compromised account cases are best handled over the phone or live chat so if you have those options avible on the help site, do for one of them.
It might help in the meantime to see what steps you can do on your side to help reset and improve your account security while waiting to connect with a support agent. See if you can complete the following steps:
- Keep your email address up to date so you can always get your codes to log in.
- Reset your EA Account password - Choose a strong, unique password for the EA account that uses a combination of letters, numbers, and special characters.
- Turn on Login Verification - Go to your EA Account Security settings and under Login Verification, clicking Turn on. This will send you a code to confirm your identity when a new device tries to log in to your EA Account. in the Security settings, click View by Backup Codes and write them down and keep them in a safe place so you’ll always be able to log in when you need to in the event you can't receive your login codes!!
- Make sure to take advantage of the security settings available for the connected accounts linked up to the EA account also. Examples of connected accounts include the email address registered, accounts such as Steam, Amazon and Twitch, Console accounts (PlayStation, Xbox, Nintendo Switch, etc) and mobile accounts (Apple ID, Google Play) and Social Media accounts (Facebook).
I'd also recommend adopting these online practices:
- Logging out of any devices you share with others once you're finished or if you are leaving your own device unattended for any length of time.
- Making sure to not to share your account information or security details with others.
- Never revealing your account password with anyone!! Note: our support team will never ask you to share that information with us.
- Never click unknown links from untrusted sources.
- Only enter your EA account details into official EA websites.
- Be aware of fake give-away's surveys or support teams. On Social Media official EA accounts will be marked with a ✔️ by their name so look out for those ticks. If unsure, you can always ask us here on Answers HQ, on help.ea.com or by reaching out to our EA Help Twitter Support team.
- EA_Lanna
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