[2019] UOtrace results

Your UO Traces are showing huge issues @Sp4ceB4lls. Can I ask what Virgin said when you spoke with them in relation to this? Looking at your UO trace and honestly, it's been a while since I saw one as bad. If they are unwilling to admit that there is an issue then make sure that you attach your UO trace to  your case so that they can see it. 

Darko

See if you can get connected with a tech agent @Sp4ceB4lls as anyone who knows anything about connections will recognise the issues with your connection from a glance at your UO Trace.

Darko

If there was something I could do from my end I would @Sp4ceB4lls but the only people who can sort this are your ISP. I have seen people have success by tweeting an image of their UO Trace directly to their ISP.

Darko