[2021] Hacked Account was Banned

Hey @sharrayzen,

 

We would be unable to investigate or share information if an account was banned on the forums. You would want to submit a ticket with our Terms Of Service team in order for them to investigate this, please keep in mind they try to reach out after 72 hrs but may take longer.

 

If you have additional questions over bans please see our post here about them. Also, you mentioned removing your steam persona from your EA account if you have more questions over how unlinking personas works check out our link here please keep in mind there also maybe limitations with this as well.

Regards,

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@sharrayzen We do have limitations to the support and information we can offer, your frustration is understandable. After sharing the information above I can recommend keeping an eye on your email and any additional folders like spam to make sure you see a response once it is sent.

From here I will close this thread for visibility purposes, if you have additional issue or questions feel free to post and let us know,

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.