[2021] Waiting weeks for a reply

Hi there, @DrewsTruth.

It looks like you updated the case. This pulls it from the queue so ToS won't see it and be able to perform the investigation. An advisor will need to get it returned to the proper queue. Please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll assist with this.

@DrewsTruth 

I'm still seeing the one case that is still pulled from the queue. Since you're not getting a response on Twitter/Facebook, open a new case here. You can continue to try Twitter and Facebook. It would be good to wait 24 hours between messaging them without a reply though. They get a high volume of messages and aren't able to get to them all, unfortunately.