4 months ago - EA_Shepard - Direct link

@iphresh7 I can see in the image that an account is logged in. Make sure no account is logging into the help site when you follow the steps. 

EA_ShepardAHQ


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4 months ago - EA_Shepard - Direct link
Hi @iphresh7, Just saw this one, happy to see you got it. Let us know if it happens again.

Cheers!

EA_ShepardAHQ


Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.