Original Post — Direct link
about 3 years ago - /u/rkrigney - Direct link

Originally posted by CheeseLoverMax

OP READ THIS

This happened to me, a hacker has made an account with same name and password and switched your email to it. If you have made any purchases on the account find you receipt in your email and ask them to check to see if the code matches your account number. Because of this I was able to recover my account fairly quickly.

I know this is the same thing as my case, as your account age is the same as today’s date, so do not worry they will get it back.

Would love to hear from OP if this fix works. Will flag with our customer service team.

about 3 years ago - /u/rkrigney - Direct link

Originally posted by ITzMalk

Hey, just an update… after being on the phone with support for almost 4 hours I was able to recover my account but it definitely wasn’t without headache… I had several things to do today but I instead spent most of it convincing EA that this was actually my account 😕

Yikes. Sorry to hear that… out of curiosity, had you had two-factor enabled before this?