over 2 years ago - EA_Kent - Direct link

Hi @roughton420

 

I can definitely understand the frustration. While we can't help with the lost RP or the abandon penalties, could we try out some troubleshooting to see if we could help stop issues like this from happening again in the future? 

 

A good place to start out would be with the basic and advanced connectivity steps from the EA Help website. If you're still getting disconnected after that please let me know. Thanks! 

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about 2 years ago - EA_Kent - Direct link

Hi @jacqestaf

 

Which platform do you play on? 

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about 2 years ago - EA_Kent - Direct link

@jacqestaf 

 

Have you had the chance to try setting a different DNS on your PS4 to see if that helps? You can set a different DNS using the steps below: 

 

  1. Open the PS4 Settings and go to Network 
  2. Select Set Up Internet Connection 
  3. Choose Wi-Fi or LAN Cable depending on how your console is connected to the internet 
  4. Select Custom 
  5. Choose Automatic under IP Address Settings 
  6. Choose Do Not Specify under DHCP Host Name 
  7. Select Manual under DNS Settings 
  8. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but I’ve also seen some people mention that using the public Cloudflare DNS has helped (Primary DNS: 1.1.1.1).  
  9. Select Next 
  10. Choose Automatic under MTU Settings 
  11. Select Do Not Use under Proxy Server 
  12. Select Test Internet Connection to confirm the changes and make sure you can connect. 

Let me know if you're still running into any of the same issues after that. Thanks! 

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