about 3 years ago - EA_Kent - Direct link

Hi @steviervaughan


When you've got the chance could you share a DxDiag here so we can take a look? 

For more details on how you can pull one up check out the EA Help website. Once you have the text file please attach it to this thread. Thanks! 

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about 3 years ago - EA_Kent - Direct link

Hey @steviervaughan

 

I appreciate that! 

 

What happens if you start up your PC in a Clean Boot before you launch Apex Legends? If anything else running in the background is causing issues with the drivers that may help narrow it down. 


For more info on how to set up a Clean Boot check out the EA Help website. Let me know how that goes when you can. Thanks! 

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about 3 years ago - EA_Kent - Direct link

@steviervaughan 

 

Got it, thanks for giving that a shot!

 

Have you tried rolling back to any earlier drivers to test and see if that makes a difference? I have seen some cases where using older drivers can help get around this type of error. 

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over 2 years ago - EA_Kent - Direct link

Hey @steviervaughan


I'm sorry to hear this is still giving you trouble. 


Have you been keeping an eye on your temperatures and hardware usage while Apex Legends is running? Have you noticed anything out of the ordinary there? 

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