[2024] I was banned when I received a refund email even though I did not request it.

Hi there, 

 

To get further information on your account, please contact EA Help Support. They should be able to clarify your questions about the refund. 

Regarding the account ban, you can send a dispute to the Terms of Service Team: Get information about your EA Account lock, ban, or suspension

@Vietconggg6666 Hey there, I just want to check with you if you managed to get this solved. Let us know if you still need any help!