over 4 years ago - EA_Kent - Direct link

Hey @RDGZ4

 

Uninstalling the game wouldn't reset your account. Your inventory in Apex Legends is saved on the server, so even if you uninstall and reinstall the game you should still have all your stuff. 

 

Is it possible that you might have been playing on a different account before now? Do you have any other accounts on your Xbox that you use to play games? 

 

 

/Kent

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almost 4 years ago - EA_Kent - Direct link

@Khylalo 

 

If you are unable to access the email address registered to your EA Account it would be best to get in touch with the Account Recovery team. They'll verify the account with you and work on getting that email address updated. 

 

To set up a case with them fill out the account recovery webform over at the EA Help website. The team will follow up with you via email as soon as they can. The form asks you to provide an email address where they can reach you, so be sure to enter an address you can currently access. 

 

 

/Kent

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almost 4 years ago - EA_Kent - Direct link

@Khylalo 

 

You're welcome!

 

Hopefully you'll be back up and running shortly! Thumbs up

 

 

/Kent

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