[2019] Falsely Banned Account

If your account is banned or suspended you'll need to submit an appeal with our Terms of Service team.

Click here to contact Terms of Service

/Blueberry

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If your account is banned or suspended you'll need to submit an appeal with our Terms of Service team.

Click here to contact Terms of Service

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@justdarylyeung wrote:

IKR I just got banned for some reason. I had exams so I didn't touch my computer for 3 weeks. I get back on to see that I'm banned... wth EA at least tell me why I'm banned :/

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@justdarylyeung 

 

The reason why would be in the email sent to the email address registered to your EA account. Make sure you check your junk/spam/promotion folder to see if it was routed there. Can't find it? Please inquire with our Terms of Service team and they'll be able to confirm what led to the action on the account.

It's unfortunate to hear what happened and in some cases there can be false-positives. It's best to contact our Terms of Service team so they can look into this closer for you. 

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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@s3m3nd3m0n96 wrote:

IKR I just got banned for some reason. I had exams so I didn't touch my computer for 3 weeks. I get back on to see that I'm banned... wth EA at least tell me why I'm banned :/

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@s3m3nd3m0n96 

 

The reason why would be in the email sent to the email address registered to your EA account. Make sure you check your junk/spam/promotion folder to see if it was routed there. Can't find it? Please inquire with our Terms of Service team and they'll be able to confirm what led to the action on the account.

It's unfortunate to hear what happened and in some cases there can be false-positives. It's best to contact our Terms of Service team so they can look into this closer for you.