[2024] Opened more than 500 apex packs but no Heirloom Shards

Hey @PURGE_em,

Just to clarify, when you said you got it one time, did you mean you have gotten one heirloom? 

Are you saying you've opened more than 500 packs total, or have you opened 500 packs since getting the first heirloom?

I see you mentioned you haven't received any heirloom shards, but do appear to have an heirloom from shards already. Keep in mind your pack timer would be reset at that point, so it would need to be 500 additional packs before the next guaranteed set of shards.