[2019] KNOWN ISSUE: PS4 Update Causing Crashing

Hey all,

We are aware of the crashing reports on PS4 since downloading the update today. For some context, this patch was only meant to update the PS+ skin rewards in the Playstation Store, no changes were made to the game and this was pushed on Playstation 4 only.

We'll provide updates here as we investigate what's causing the issue.

UPDATE: The "Pick Me Up" Banner Frames for Lifeline is trying to call up a non-existent file. We've been able to confirm that the following can cause the game to crash:

• If you've earned the Banner Card  and hover over it in the customization menus.
• Viewing your Banner Card, squadmate's, or the champion's banner in the intro or on the in-world screens.
• Inspecting someone who has the card equipped by right-clicking a friend in the lobby.

We apologize for the issue. We have a partial fix live now disabling the Banner. Crashes may still occur when unlocking the Banner or equipping it and we're continuing to work on fully resolving the issue.