[2022] EA PLEASE HELP. WRONGFUL BAN

Hi @julehmeh, 

 

I appreciate you reaching out to us, but I'm afraid we can't assist with account bans here on Answers HQ. It would be up to the Terms of Service team to review the account and see if the ban was mistakenly added/the rules weren't broken. 

 

If they determined that the ban should remain in place, that means the rules were confirmed as broken during their investigation and the account will stay banned accordingly. 

 

- EA_Lanna

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Hi @julehmeh, 

 

At the moment, the only avenue to connecting with the Terms of Service team is through filling out the webform. The customer support team wouldn't be able to help overturn a ban, they don't handle ban cases and can only really advise you to contact the Terms of Service team, as I have. They've shared this here in the EA Help article: How EA bans and suspensions work

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@EA_Help wrote:

We're happy to help you with your games and other questions when you call or chat with us. But the team that helps with banned and suspended accounts only works via email. By submitting this webform, your case will be with the team that specifically works on account bans and suspensions. 

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On Refunds, according to this EA Help article, one would only be eligible for a refund on a full EA game purchase (an EA base game on PC or Mac made within Origin) within 24hrs after first launching the game or 14 days after purchase of the game if the game has not been launched (there's a pre-order specific one too). Outside of this, players would not be eligible for a refund. 

 

- EA_Lanna

____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds