Hey, @Falk3n73 when it comes to banned account, it's not something we can help with on the forums and to dispute your ban please follow our EA Help link https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
The article will have details on how you can dispute the ban.
If you already reached out and now waiting, keep waiting is all I can recommend.
/Atic
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