EA_Atic

EA_Atic


05 Oct

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    EA_Atic on Forums - Thread - Direct
Correct! @Sian-Lotus

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    EA_Atic on Forums - Thread - Direct
Should work as long as Steam and PSN account is linked to the same EA Account @Sian-Lotus

Are you asking for the beta or when the game launches?

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    EA_Atic on Forums - Thread - Direct
What are you trying to do? @Sian-Lotus

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03 Oct

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    EA_Atic on Support Forums - Thread - Direct

Hey, @nszkmw2  have you tried our connective guide and see if that helps? 

 

Let us know what you tried.

 

/Atic 

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    EA_Atic on Forums - Thread - Direct
Its because we use a pre-order system and not a pre-purchase system @Mindaros @CyberDyme

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30 Sep

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    EA_Atic on Support Forums - Thread - Direct

Hey there @MurksX  sorry to hear about the experience you have had with contacting EA Support. 

 

Have you tried reaching out to EA Support on Facebook or Twitter? 

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    EA_Atic on Support Forums - Thread - Direct

Hey, @Morisaki37 when it comes to missing items and suspect account issues, it's not something we can help with on the forums, and you need to reach out to our game advisors on EA support.

 


How to get in contact with EA support:
https://help.ea.com/en/contact-us/
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    EA_Atic on Support Forums - Thread - Direct
@ErrorToYou  Can you do a bug report here: https://answers.ea.com/t5/Bug-Reports/bd-p/apex-legends-bug-reports-en   It helps us to track the issue.    Thanks!   /Atic Atic.png

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    EA_Atic on Forums - Thread - Direct
We take the money about 1 week before a game launches until then it will say processing, make sure you got money on the account at that point. @QeuRoo

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27 Sep

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    EA_Atic on Support Forums - Thread - Direct
What platform are you on? @xDarkomantis

Have you tried reinstalling the game?

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    EA_Atic on Support Forums - Thread - Direct
Is it still happening for you? @AberrantZombie

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    EA_Atic on Support Forums - Thread - Direct

@Tsigamoney  Could you try to power cycle the console and see if that helps. 

 

Power cycle the PlayStation console

  1. Completely turn off the PlayStation by holding the power button.
  2. Wait for the power light to stop flashing, remove the power cable and leave the system for 20 minutes.
  3. Reconnect and attempt to launch Safe Mode.

/Atic 

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26 Sep

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    EA_Atic on Support Forums - Thread - Direct
Are the packs still missing for you? @Morisaki37

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22 Sep

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    EA_Atic on Support Forums - Thread - Direct
Glad to hear that there are improvements, if you could upload a Dxdiag so wee can see what hardware and drivers you are using. @Petrolobos

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21 Sep

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    EA_Atic on Support Forums - Thread - Direct

@adaspen Try unequipping any animated banner and see if that help, we seen that improve on crashing issues.

 

/Atic 

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    EA_Atic on Support Forums - Thread - Direct
And your friend? @DW3NN

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    EA_Atic on Forums - Thread - Direct
ahh miss understood you first. @Cheese9Man

Yeah fair feedback. Standard smile

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    EA_Atic on Support Forums - Thread - Direct

We seen that using animated frames can also cause the issue can you change to a common or rare frame in case you are using a animated frame. @Kozzameow

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20 Sep

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    EA_Atic on Support Forums - Thread - Direct
@rhysblue27  Despite improvements Friday, we're still seeing roughly three times the normal rate of disconnect errors in APEX, and a full return to normal may take until our next planned patch on Sept 22. We'll extend the current ranked split by one week—that update will go live Monday.   ... Read more
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    EA_Atic on Support Forums - Thread - Direct

Hey, @Kozzameow  can you try a clean boot to see if any programs are messing with APEX and turn off any overlay programs, such as Discord or Nvidia experience.

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