about 5 years ago - /u/Jayfresh_Respawn - Direct link

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Hey all,

Today we wanted to check in and provide some info on some of the topics we’ve seen discussed this week that we can speak to:

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LEGEND RESTING BONUS TO 50K XP THIS WEEK

Remember, every week the resting bonus for Legends will increase by 25K. As of today the total resting bonus you can earn for each Legend is 50K. Next week will be 75K and so on and will cap at 250K.

FRAME RATE CAPPED TO 144 ON PC

In the last patch we made an update with the intent to cap frames at 300 if players bypassed the default 144 frames per second. This introduced a bug that capped frames to 144 regardless if players uncapped it or not. In the next patch we’ll be fixing this so the cap is 300 as intended.

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XBOX UPDATE YESTERDAY

Xbox players should have noticed a small update that needed to be downloaded yesterday. This was address some stability issues on Xbox One.

LEGEND HITBOXES

Thank you to everyone that's been catching and reporting this. After investigating on our end, we were able to confirm that there is an issue regarding hitboxes around Legend arms and upper bodies. This was why you would see a shot appear to connect but not always register damage. We have made some small improvements server side but are still investigating other examples players are sharing and doing tests to repro and address. Please continue to report and share clips if you can.

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AUDIO KNOWN ISSUES

Issues we are aware of and currently looking into:

  • Audio dropouts, where sounds or parts of sounds in the game seem to be missing at times.
  • Audio distortion, where there is loud static or mangled-sounding audio that plays, generally during large gunfights and/or heavy concentrations of players.
  • Close enemy footsteps being too quiet, or silent, in some situations.

Some troubleshooting tips that could help improve your audio performance:

  • Hard drive performance is the biggest factor, so anything that can make your hard drive faster can help, including:
    • Defragging your PC HD prior to the game installation (but don't defrag if you have an SSD!) .
    • If possible, we recommend using a fast HD to install the game onto, such as an SSD or a 7200 RPM HD.
    • It can potentially help to make sure that the hard drive is not being hit by other background processes, such as downloading other games or recording video to the same HD as the game.
  • Currently, the game does not support quad audio. If your game is currently set to that, please change it to stereo or another surround option, such as 5.1 or 7.1, if your setup supports that.

When you experience audio issues or bug, here is some info you can provide to help us identify the problem:

  • General system specs, including the particular console you are on (PS4, PS4 Pro, XB1, XB1S, XB1X) or the PC and hard drive used, if on PC.
  • Analysis of other things going on during the game at the time - was there generally poor performance from server lag, bad frame rate, etc.
  • Video if you happen to be able to capture it in a non-performance hindering way.

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AN UPDATE ON CRASHES

Last week we dropped a small patch for PC. This patch included a fix for the biggest offender causing crashing on PC that we were able to identify thanks to all the apex_crash reports players sent to us. Since then, we’ve seen the daily crash rate on PC drop by about 90%.

This has been promising to see but we know we’re not out of the woods yet. We’ve been investigating the remaining causes for crashing we’re seeing and planning to add better communication from the game with error messages and tips to help players troubleshoot issues in the event of a PC crash in a future update.

We are aware of reported crashes on consoles as well and will be including improvements to overall stability in an upcoming client patch. I can’t say specific dates yet but we’ll let you folks know when we can and will include patch notes for it.

External link →
about 5 years ago - /u/Jayfresh_Respawn - Direct link

Originally posted by mindbl4st

Any eta for the next patch? While the fps cap bug is a minor annoyance it does hinder my gameplay quite a bit personally.

I can't give that info yet but will update when I can.

about 5 years ago - /u/Jayfresh_Respawn - Direct link

Originally posted by YetAnotherStabAtIt

Are you guys aware of the Bloodhound Ultimate FPS drops?

I've seen a few threads on people experiencing FPS drops while using his ultimate (myself included). Makes me avoid using it which is a real shame. Any way to tone down the graphics during that segment?

We're tracking lots of issues so I can't say off the top of my head but I'm making a note and will pass this along to QA. What platform are you playing on?

about 5 years ago - /u/Jayfresh_Respawn - Direct link

Originally posted by Woody_Harryishson

Audio Fixes:

Can you guys address the legend selection lobby as well as the audio when initially dropping from the ship?

It's way too f**king loud. Like ear blasting loud. By comparison the rest of the game isnt close to as loud, even in a firefight.

Also I still seem to hear the prelobby music sometimes in game, thought it was hot fixed but maybe not?

Seems to happen sometimes after being revived too.

Otherwise super happy with these updates and community engagement. Keep up the good work!

Noted! Will pass that feedback along.

about 5 years ago - /u/Jayfresh_Respawn - Direct link

Originally posted by MrNubCraig

Have you thought about removing collision at the start of a drop to prevent people getting stuck and having a lame drop. Any thoughts on removing box collision also as sumtimes you cannot get through doors,a seperate key for finishers or even better the ability to cancel doing them would be amazing. Ps great job apex is an awesome game

I can't speak to any specific changes but we are aware of the feedback.

about 5 years ago - /u/Jayfresh_Respawn - Direct link

Originally posted by billiamthesecond

Yes that's correct about the start of the drop specifically, I was speaking more to other feedback asked about there. Good catch and thanks for adding the info.

about 5 years ago - /u/thezilch - Direct link

Originally posted by Mugzy92

Just crashed 3 times in the past half hour :( wish it was fixed for meee.

Do you get an error dialog? A vast majority of non-GPU-hang crash txt we've received, after the last fix, are out of memory (maybe a browser using a lot or Windows swap too small) or overheating or over locked CPU. Lowering in-game streaming budget or max FPS might help diagnose the later.

about 5 years ago - /u/dko5 - Direct link

Originally posted by YetAnotherStabAtIt

Are you guys aware of the Bloodhound Ultimate FPS drops?

I've seen a few threads on people experiencing FPS drops while using his ultimate (myself included). Makes me avoid using it which is a real shame. Any way to tone down the graphics during that segment?

Yes, we're aware.

about 5 years ago - /u/Jayfresh_Respawn - Direct link

Originally posted by jeon19

  • Defragging your PC HD prior to the game installation.

It's worth pointing out, please don't defrag if you use an SSD. It's mostly useless and will decrease your SSD life.

edit: glad to see the original post has been edited to exclude SSD's, good to see.

Yep that was a good catch. Thank you for calling that out.

about 5 years ago - /u/dko5 - Direct link

Originally posted by DrAcula_MD

BUG/PS4 Pro/happens twice a day at least : Blue screen crashes sending me completely to the menu has not been fixed whatsoever. I understand you guys love PC and PC players but most people are playing on console. It's getting to the point I'm about to quit playing and I'm lvl 110 with 1500+ kills

/u/Jayfresh_Respawn

/u/dko5

Are you getting a specific error message?

We love all platforms :) PS4 crash rates globally are quite low, so it's surprising to hear you're having this many issues.