4 months ago - EA_cuervo - Direct link

Hey @ForzaRossoneriUA,

 

Could you please try a clean boot as that will disable all background programs that may be causing conflict with the game and anti-cheat: How to clean or safe boot your computer

 

Let us know if that helps, 

EA_CuervoAHQ

3 months ago - EA_cuervo - Direct link
@ForzaRossoneriUA I'm sorry I've missed that.

When you ran the game as admin, did you run the EA app or did you check the box "Run as administrator" in the .exe file? If you haven't done that yet, please try:

>Go to your Library in the EA app > Apex > Manage > Browse local files

> Right-click "r5apex.exe" > Properties > Compatibility tab > Check the box "Run this program as an administrator"

I hope this helps,

EA_CuervoAHQ

3 months ago - EA_cuervo - Direct link

Thanks for your reply, I'm sorry to hear that you're still unable to launch the game. 

Could you please try to check if you have any pending Windows Updates? If you do, please download and update your Windows. Once that's done, I suggest that you repair the game as well. 

 

Let us know if that helps,

EA_CuervoAHQ

3 months ago - EA_cuervo - Direct link
@TheBerserker078 Thanks for providing all these details. Can you please try setting up a new Windows admin account to see if that works? If the problem persists, please share a DxDiag with us.

EA_CuervoAHQ

3 months ago - EA_cuervo - Direct link
@TheBerserker078 thanks for sharing the DxDiag. When did this problem start for you? Was it after a recent update?

EA_CuervoAHQ






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