[2021] Banned for someone else’s action

Hey @keyshawngoat 

 

Thanks for your visit to the forums!

 

Unfortunately, this post was posted on the board of Origin. Therefore I had to move your post to the appropriate board. No worries, but please pay attention to this in the future.

 

Unfortunately, any EA account sanctions cannot be discussed through the forum, but you will need to contact the Terms of Service department for this.

 

They will only be able to respond to the email associated with the EA-account. 

 

The process to contact our ToS team can be found here: https://help.ea.com/help/account/information-about-banned-or-suspended-accounts/

 

1. Click Contact us at the top of any page on EA Help.
2. Select the game that your account was banned or suspended from. If it’s on your whole EA-account, choose Origin.
3. Choose your platform.
4. Select Manage my account, then Banned or suspended account.
5. Fill out any other details below.
   • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
6. Click Select contact option.
7. Sign in to your account that has the ban or suspension, if you aren’t already.

Good luck.

-----------------------------------------------------------------------------------------------------------
* Tag mij met @EA_Leeuw als je op mij reageert. 
* Als je de opmerkingen van andere spelers leuk vindt, geef ze dan XP. 
* Als iemand je probleem of vraag heeft opgelost, klik dan op "Oplossing accepteren". 
* Ik reageer niet op privéberichten.
* NL/BE CM.
-----------------------------------------------------------------------------------------------------------

@keyshawngoat, while I understand it is frustrating that you now have a sanction on your EA account (at least, that is what you mention), it is your own responsibility to make sure that nobody else other than yourself has access to your own EA account. When this is not the case, and someone else has access to your account (especially if you know said person), it is still your responsibility because it is your account and you should be in control of it.

 

For further clarification, please also see our Terms of Service: https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/#section1

"You are responsible for the activity on your EA Account. Your EA Account may be suspended or terminated if someone else uses it to engage in activity that violates this Agreement."

-----------------------------------------------------------------------------------------------------------
* Tag mij met @EA_Leeuw als je op mij reageert. 
* Als je de opmerkingen van andere spelers leuk vindt, geef ze dan XP. 
* Als iemand je probleem of vraag heeft opgelost, klik dan op "Oplossing accepteren". 
* Ik reageer niet op privéberichten.
* NL/BE CM.
-----------------------------------------------------------------------------------------------------------