8 months ago - EA_Lanna - Direct link

Hi @Svrze,

 

Sorry to hear the EA Help site's been acting up for you. Try these categories for now and once in touch with an advisor let them know the issue so they can update the categories on their side to more accurately reflect your issue: 

 

  1. Open up an incognito window and without logging in to the site go to the EA Help homepage,
  2. Type 'EA App' into the search bar and select the tile that appears.
  3. Select See all help topics.
  4. Select the Manage my account category.
  5. Select I need help with my hacked account.
  6. Click 'Continue without signing in'.
  7. Under the heading 'Still need help', the available contact options should appear.

Once in touch with an advisor, let them know the email on your EA account so they can pull up your account right away.

 

- EA_Lanna

Lanna.png____________________________________________________________


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8 months ago - EA_Lanna - Direct link
Thanks for letting me know it helped @Svrze! 😄 All the best with it. Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you to, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds