over 4 years ago - EA_Aljo - Direct link

Hi there, @jdo3_50.

 

I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

about 4 years ago - EA_Aljo - Direct link

@A_Kidd1 

 

Power cycling your equipment has been known to resolve issues like this. We're not aware of a problem with the game that is causing disconnects so we need to go through troubleshooting to try to find out why they are occurring. We always start with power cycling as it resolves numerous issues.