9 months ago - EA_Kent - Direct link

Hi @fallinanjel2013

 

Which datacenter are you usually connecting to? Have you tried switching to any others to test and see if it makes any difference? 

Kent.png
9 months ago - EA_Kent - Direct link

@fallinanjel2013 

 

Gotcha, thanks!

 

If you haven't already, can we try setting a different DNS on your Xbox to see if that makes a difference? I've seen some cases where setting a different DNS can help. 

 

You can change the DNS on your Xbox using the steps below: 

 

  1. Open your Xbox Settings and go to General
  2. Select Network Settings
  3. Select Advanced Settings
  4. Select DNS Settings
  5. Select Manual
  6. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but I've also heard that using the public Cloudflare DNS can help (1.1.1.1)
  7. Save the changes

Let me know if you're still running into any connectivity issues after that. Thanks! 

Kent.png
9 months ago - EA_Kent - Direct link

@fallinanjel2013 

 

Got it, thanks!

 

Another thing we could try is setting a static IP on the Xbox. The Port Forward website has some instructions on how to set that up. 

 

If you're able to give that a shot please let me know if you're still running into the same issues. Thanks again. 

Kent.png
4 months ago - EA_Kent - Direct link

Hi @hecktitor14

 

It's weird that it's so inconsistent. 

 

Where are you located, and who is your internet provider, if you don't mind me asking? 

Kent.png
4 months ago - EA_Kent - Direct link

@hecktitor14 

 

Do you have another Xbox account that you could sign into on your console? If so, what happens if you play Apex Legends on the other account? I'm curious if it would happen on a different account, or if it's specific to this one. 

Kent.png