over 4 years ago - EA_Aljo - Direct link

@aikohu 

 

You said you're using wifi. That would be wireless. Can you confirm there's a wire coming from your console/PC that is plugged into the router? Also, I just noticed you said your account is banned. For help with that, please see this article.

over 4 years ago - EA_Aljo - Direct link

@StonksTheMemeMan 

 

What system are you playing on? Also, how frequently does that happen?

over 4 years ago - EA_Aljo - Direct link

@aikohu 

 

We can still go through some troubleshooting while you're banned. Can you run a UO Trace and screenshot me the results? Instructions are here: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/.