about 3 years ago - EA_Lanna - Direct link

Hi @scr0pper

 

Please fill in the webform so the ban can be looked into for you. Our Terms of Service team will investigate it once they receive your webform. Could you follow the steps in this EA Help article to learn how to submit a webform for account bans please? How to get more information about my ban or suspension

 

Thanks, 

 

EA_Lanna

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about 3 years ago - EA_Lanna - Direct link
Hi @scr0pper,

I'd temper expectations as a rapid response time is unlikely.

From other reports on the forum from players waiting to hear back from Terms of Service, it suggests the average response time is quite long at the moment and it may take a while before you hear back from the Terms or Service team.

Once they have received your case and completed their investigation into the ban, they'll reach out to you via email from this address: [email protected].

- EA_Lanna Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

about 3 years ago - EA_Lanna - Direct link
Thanks @scr0pper, you too.

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

about 3 years ago - EA_Lanna - Direct link

Hi @Raptor8479

 

Thanks for you post. I'm sorry though, this isn't a case we can help with through the forums. To have bans looked into, you would need to send in a webform to the Terms of Service team. Please, check out this thread, it'll walk you through the steps and answer most FAQ's: EA Bans and Suspensions - How they work and how to get in contact with us

 

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.