about 5 years ago - EA_Blueberry - Direct link

Try deleting the Origin client and re-download the latest version here: https://www.origin.com/usa/en-us/store/download

 

Right-click on the game before you launch it and select "Repair."

 

Try rebooting your network. If you're familiar with port forwarding we have the port numbers listed for Apex Legends below. Try rebooting the network first though to see if a simple refresh of the connection addresses this.

 

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

 

Port Forwarding

https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/

/Blueberry

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about 5 years ago - EA_Blueberry - Direct link

Try clearing your Origin cache. 

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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about 5 years ago - EA_Blueberry - Direct link

Are you able to record some clips of this happening so we can see how it's not showing up on your screen? Are you waiting until your whole squad is eliminated before going back to the menu?

/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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