about 5 years ago - EA_David - Direct link

@tiptipon Hi, if you're stuck at 41% that usually indicates that there's an issue with the Direct X or vcredist packages that are part of the game install.

These write files to the critical sections of your Windows Operating system so permissions issues or problems with Windows itself can be a factor. If you try running these files manually do you run into any issues?

They can be found in your games install folder at:

 

\Apex\__Installer\directx\redist 
Run DXSETUP at this location and please check if it completes without issue or fails. 

 

\Apex\__Installer\vc\vc2010sp1\redist

\Apex\__Installer\vc\vc2012Update4\redist

\Apex\__Installer\vc\vc2015\redist


Run the various vcredist files you'll find in each location and see if any of them fail. 

Thanks. 

about 5 years ago - EA_David - Direct link

@tiptipon Hi, if you're stuck at 41% that usually indicates that there's an issue with the Direct X or vcredist packages that are part of the game install.

These write files to the critical sections of your Windows Operating system so permissions issues or problems with Windows itself can be a factor. If you try running these files manually do you run into any issues?

They can be found in your games install folder at:

 

\Apex\__Installer\directx\redist 
Run DXSETUP at this location and please check if it completes without issue or fails. 

 

\Apex\__Installer\vc\vc2010sp1\redist

\Apex\__Installer\vc\vc2012Update4\redist

\Apex\__Installer\vc\vc2015\redist


Run the various vcredist files you'll find in each location and see if any of them fail. 

Thanks. 

David.png
about 5 years ago - EA_David - Direct link

It should be in your games folder. The default location is C:\Program Files (x86)\Origin Games but many folks set up a custom location. 


You can view your current install location in the Origin app, click Origin in the top left, then Application Settings, then the game library location entry in the Installs & Saves section.

about 5 years ago - EA_David - Direct link

It should be in your games folder. The default location is C:\Program Files (x86)\Origin Games but many folks set up a custom location. 


You can view your current install location in the Origin app, click Origin in the top left, then Application Settings, then the game library location entry in the Installs & Saves section.

David.png