Hey @ddarksphinx,
Any appeals will need to be handled by our Terms of Service team following these steps. I'm afraid we cannot review or change account actions via the forums.
If you're just returning to the game after a while away to find this, I would also suggest going through these security steps just to help make sure your account is secure and hasn't been accessed by anyone else for illegitimate purposes.
Hey @ddarksphinx,
Do you happen to have the case number where you were told to post on the forums? That's unfortunately incorrect as we cannot make any changes to your account here, and we'd be unable to review or change any bans as a result.
To appeal any account actions, you'll need to follow these steps as that is the only means of appealing.
Hey @ddarksphinx,
I was more looking for the case number to share some feedback about the interaction, as we cannot take any actions on the forums.
In this case however, they're speaking more about using the forums to provide feedback, not to have anything changed on the account.
In a situation where you're looking to appeal an action, you must speak with support, we cannot take any account actions via the forums, period. Sorry for the confusion.
The Terms of Service team (not regular support) reviews all penalties, even in-game bans.
https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/
Matchmaking penalties of extreme lengths like you've mentioned are typically a result of an in-game action for exploits or similar behavior and would need to be reviewed by that team as well.
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