Thanks for following up!
I'd like to try running through some troubleshooting steps to see if we can help out with this here. First I'd recommend running through the basic connection troubleshooting steps over at the EA Help website. Those can help out with a lot of different issues, and I would like to see if it makes a difference with this as well.
If you're still seeing the same issues after that I'd recommend checking out the platform specific steps as well:
- PC
- Xbox One
Let me know if you're still running into the same issues afterward.
/Kent