9 days ago - EA_Lanna - Direct link

Hi @glzp502

 

It sounds like you filled out the webform and haven't heard back yet. Is that right? 

 

- EA_Lanna

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9 days ago - EA_Lanna - Direct link

Hi @glzp502

 

That's most unusual. I'm not sure why it went without a response. Definitely link in with the support team and they'll double check the ticket for you and help get it to Terms of Service.

 

Head over to help.ea.com and then select 'Contact Us' to start filling out the help ticket categories to reach the support team.

 

Depending on how many cases you've opened with them before, it may help to have the case number of the ban appeal you sent to Terms of Service ready so they can search for that case quicker. You can view your previous cases from your 'My Cases' tab (found under the 'Accounts' heading) on help.ea.com once you're logged in. 

 

- EA_Lanna

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*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
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9 days ago - EA_Lanna - Direct link

Hi @glzp502,

Thank you for sharing that context. If there's been no case created yet to appeal your ban, there's nothing for Terms of Service to be able to respond to. Creating a thread or post on the forums wouldn't count, we can't help with ban account cases through here.

I'd recommend starting with filling out the webform to create a Terms of Service case if you believe the ban on your EA Account/game was placed mistakenly. The advice in this FAQ will help you do that: https://answers.ea.com/t5/EA-General-Questions/EA-Bans-and-Suspensions-How-they-work-and-how-to-get-...

EA bans applies to the EA account or the EA game. 

- EA_Lanna

 

(edited to update information)

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*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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9 days ago - EA_Lanna - Direct link

Hi @glzp502,

No, not your computer. That's not something EA do to the best of my awareness.

It's likely the EA account you're logging in with received the ban. I really wouldn't be able to help offer any insights into your specific ban though if you do have one.

Please follow the advise I've shared above to appeal the ban. If you're not sure it even is a ban, reach out to the support team, they'll let you know if your accounts been banned.

- EA_Lanna

Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

9 days ago - EA_Lanna - Direct link
Hi @glzp502,

I've clarified on how you can follow-up on any bans you've received from EA. Aside from the there isn't any additional information to add. I'll close this thread here. If there's any other questions or assistance you need, not already covered in this discussion, please feel free to open a new thread/search for an existing active thread.

Thanks,

EA_Lanna Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.






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