Hi @LordNumNums.
We have been looking into the reports of performance issues since the Season 4 update went live. The team has been investigating the issues, but unfortunately we don't currently have a time frame on when it might be resolved. Hopefully we'll have this sorted out soon.
I appreciate you sticking with us while we look into it.
/Kent
Some patches went out not long ago across all platforms that should have helped with the worst of the lag issues. If you're still having trouble we should try running through some troubleshooting to see if we can help with that.
First, would you be able to grab a DxDiag so we can take a look? For more info on how to pull one up check out the EA Help website. Once you have the file you can attach it to this thread.
Thanks!
/Kent
Ah, gotcha. Thanks for letting me know.
One thing that might help would be changing your DNS. The DNS is basically the address book that your device uses to determine its route to its destination. I've seen cases where using a different DNS can help with various issues, and if this is connection-related it might do the trick.
To update the DNS on your Xbox follow the steps below:
1. Open up your Xbox Settings and go to Network.
2. Select Network Settings, then go to Advanced Settings.
3. Select DNS Settings and choose Manual.
4. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary. (These are the public Google DNS domains).
5. Exit the menu, and your Xbox should test your internet connection.
Let me know how that goes when you can. Thanks!
/Kent
@IAmTheMeddler wrote:
@EA_Kent Yeah that did help out quite a bit, but connection is still just a tad clunky in comparison to last season.
Thanks for following up and letting me know! Has it improved at all since last week, or is it still pretty rocky?
/Kent
@IAmTheMeddler wrote:
@EA_Kent Yes, connection has been a lot better the past couple of days. Even played a handful of games of ranked and didn't feel like my success was being altered by lag.
Nice, that's good to hear! Thanks for following up and letting me know.
/Kent
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