devtrackers.gg
6 months
ago -
EA_Mako
-
Direct link
Hey @Fusiada,
Progress is stored on the EA account where it was first earned, not your individual PlayStation or PC accounts.
This means that if you unlink a platform from the EA account, it will no longer have access to that content. This would be why you're not seeing any progress after unlinking both accounts and connecting them to a separate EA account.
Progress cannot be transferred between EA accounts, so the only way to restore that progress would be to re-link each platform to its original EA account.
If you're unable to go through that process to get them re-linked, you can reach out to support directly for more assistance.
If you create a new case here and select Game Support > The EA app > I want to update my EA Account information, you should be able to get in touch with the support team so they can assist further.
