almost 5 years ago - EA_Kent - Direct link

Hey @JCW8496

 

I'm afraid that we wouldn't be able to help out with that directly here on Answers HQ. The EA Help team would need to take a look at your account and see if they could help you with the missing coins. When you create your case you might need to try choosing a different topic or issue to see if you're able to get live chat or a phone call as your contact option. 

 

You could also try reaching out to them via Twitter or Facebook as well. The folks who work on those channels should also be able to pull up your account and take a look. 

 

 

/Kent

Stay and Play.png
over 4 years ago - EA_Kent - Direct link

Hey @plagued_hands

 

If you're still having trouble setting up a case on the EA Help site try changing your location on the site. If you click on the flag icon up at the top of the page it will let you choose a different location. See if you're able to create a case after that. 

 

If you prefer you could also speak with them via Facebook or Twitter as well. The team who works on those channels should also be able to help with this. 

 

 

/Kent

over 4 years ago - EA_Kent - Direct link

@plagued_hands 

 

Nice, thanks for letting me know! Thumbs up

 

 

/Kent