about 2 years ago - EA_Kent - Direct link

Hi @Icedvanilla9


What are the error messages you've been seeing when you're getting disconnected and when you're trying to rejoin? 

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about 2 years ago - EA_Kent - Direct link

@Icedvanilla9 

 

Gotcha, thanks!

 

Could we try out some troubleshooting to see if we can help stop these disconnections from happening? 

 

A good place to start out would be with the basic and advanced connectivity steps from the EA Help website. If you're still running into any disconnections after that please let me know. Thanks! 

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about 2 years ago - EA_Kent - Direct link

@Icedvanilla9 

 

Thank you for giving that a shot. 


Can we also try setting a different DNS on your system to see if that helps? You can change the DNS on your Xbox using the steps below: 

 

  1. Open your Xbox Settings
  2. Go to General Settings
  3. Select Network settings
  4. Select Advanced settings
  5. Select DNS settings
  6. Choose Manual
  7. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the secondary DNS. This is the public Google DNS, but I've also heard that using the Cloudflare DNS resolver can also help (primary DNS: 1.1.1.1). 
  8. Save the changes

Let me know if you're still running into any disconnections after that. Thanks! 

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