almost 2 years ago - EA_Kent - Direct link

Hi @gbgkgur

 

There are a few things we can try that might help with the issues you've been seeing. 

 

When you've got the chance please try running through the basic and advanced connection troubleshooting steps from the EA Help website. If you're still getting stuck at the same place after that please let me know. 

 

Thanks! 

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almost 2 years ago - EA_Kent - Direct link

Hi @ych925x5s4av

 

Are you also playing on Xbox, or do you play on a different platform? 

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almost 2 years ago - EA_Kent - Direct link

Hi @eU_Generox

 

Have you had a chance to try repairing the game to see if that helps at all? 

 

If you're playing through Origin you can right-click on Apex Legends in your Library, and you'll see a Repair option when the menu pops up. If you're using Steam, try verifying the integrity of the game files to see if that helps. For more info on how to verify the file integrity check out the Steam Support website

 

Let me know how that goes when you've had the chance to give it a shot. Thanks! 

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over 1 year ago - EA_Kent - Direct link

Hi @vizion100k

 

Were you able to try resetting the password for your EA Account to see if that makes any difference for you? Sometimes that can do the trick with issues like this. 

 

If you need more info on how to reset the password check out the EA Help website

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