[2022] Cant get past apex login screen

Hi @gbgkgur, 

There are a few things we can try that might help with the issues you've been seeing. 

When you've got the chance please try running through the basic and advanced connection troubleshooting steps from the EA Help website. If you're still getting stuck at the same place after that please let me know. 

Thanks! 

Hi @ych925x5s4av, 

Are you also playing on Xbox, or do you play on a different platform? 

Hi @eU_Generox, 

Have you had a chance to try repairing the game to see if that helps at all? 

If you're playing through Origin you can right-click on Apex Legends in your Library, and you'll see a Repair option when the menu pops up. If you're using Steam, try verifying the integrity of the game files to see if that helps. For more info on how to verify the file integrity check out the Steam Support website. 

Let me know how that goes when you've had the chance to give it a shot. Thanks! 

Hi @vizion100k, 

Were you able to try resetting the password for your EA Account to see if that makes any difference for you? Sometimes that can do the trick with issues like this. 

If you need more info on how to reset the password check out the EA Help website.