[2021] Collection event glitch

Hi @darrenmorton402, 

Usually this happens when you live in a location where packs can't be sold because of local laws. If you don't live in one of these locations it may be an issue with the location settings on your account. If your account is set to the wrong location it could cause issues with the pack store. 

I'd recommend double-checking and making sure that your account location is set correctly. If you're having any trouble please reach out to the EA Help team so they can pull up your account and take a look. 

For more info on how to set up a case with them check out the EA Help website. If you prefer, you can also speak with them over Twitter or Facebook instead. 

@darrenmorton402 

You're welcome!