[2022] My son's account (+15 yo) can't log apex on PS5

Hi @rbadillarx, 

It sounds like the restriction is happening on the PSN side, which I'm afraid we can't really see. I think it would be best to reach out to PlayStation Support so they can take a look at the PSN account. 

You can find more information on how to contact them at the PlayStation Support website. 

/Kent

Hi @Emanplays543, 

If your son is under 18 he's most likely on a teen account, which does have some restrictions. For more info check out the Parental Controls article on the EA Help website. 

@Emanplays543 

I think it would be best to speak with the EA Help team so they can look into this more in-depth. I'm afraid we can't really investigate account issues here on Answers HQ. 

For more info on how you can set up a case with them check out the EA Help website. You can also speak with the team over Twitter or Facebook instead, if you'd prefer.