Hi @notouch91.
If you're missing an item on your account the best thing to do would be to reach out to EA Help so they can take a look.
For more info on how to set up a case with them check out the EA Help website.
/Kent
Unfortunately that's not the case. We cannot assist with something like this here on Answers HQ. You would need to verify proof of purchase with the EA Help team for them to look into this further. If you're able to provide the proof of purchase they request of you, then they should be able to investigate this further.
Please follow up with them as soon as you can.
/Kent
Ah, I see. Have you had a chance to try running through any sort of troubleshooting at all since the skin was removed? You might need to reinstall the game itself to see if that helps. It seems like it might be storing that data somewhere that it can't update to show that you don't have the skin.
/Kent
@notouch91 wrote:
@EA_Kent Reinstalling the game - did not help
Thanks for giving that a shot. I'll forward this up for a look.
/Kent
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