about 1 year ago - EA_QueenBee - Direct link
Hey @zxy1228,

If you'd like to raise a dispute about your ban, you can always reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

They'll be able to take a look for you. Just make sure that you're contacting with the right account when you reach out.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
about 1 year ago - EA_QueenBee - Direct link
@zxy1228,

I'm afraid that this is the only team that's able to take a look for you. If the webform isn't working you could always try reaching out to live support and have them forward a dispute for you:

https://help.ea.com/en/contact-us/

I recommend checking your inbox for replies first though; they may have gotten lost in your spam folder or something like that.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other
about 1 year ago - EA_QueenBee - Direct link
@zxy1228,

When you click on the link you should see various EA products; when you click one you'll get the option to pick your platform, then your problem category, then your specific issue. Once you've done all that, you'll get the option to pick your contact method, whereupon you can contact live support.

EA_QueenBeeAHQ.png



Wees aardig voor elkaar | Be kind to each other