over 1 year ago - EA_Lanna - Direct link

Hi @Nameless_Ron1n

 

Our Terms of Service team (ToS) can take a look if you fill out the webform to send in an appeal to them. Saying that, contacting the ToS team is only advisable if you believe the ban you received was added by mistake/no rules were broken. There would be no point reaching out to the ToS team aside from that as they will not overturn bans if the rules were broken and creating appeals for legitimate bans adds more to the queue and causes the wait times to spike.

 

- EA_Lanna

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over 1 year ago - EA_Lanna - Direct link
Hi @Nameless_Ron1n,

We won't have that ability from Answers HQ. The Terms of Service team exclusively offer support for bans and suspensions on EA gaming accounts. You'd need to reach out to them to appeal the ban. I popped a link above in my earlier post that will walk you through how you can send one in, all things considered.

- EA_Lanna Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds

over 1 year ago - EA_Lanna - Direct link
Hi @Nameless_Ron1n,

Yeah, that message is telling you that the ban that's on there isn't going to be lifted. Sorry, I know you were hoping to get a different result.

- EA_Lanna Lanna.png____________________________________________________________


*Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
*Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
*XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.


Please only DM me if I've asked you too, or in the case of highly sensitive content. General questions/issues/topics are best shared on the forum where others can take part/benefit from the responses/solutions/workarounds